Order Management
How Can I Change My Order After Placing It?
If you need to change an order you've already placed, please reach out to us immediately at [email protected]. As long as the order has not already gone into fulfillment we will be able to modify the order. We can send you an invoice for any
How Can I Track My Order?
You can go login in at any time by clicking the Login button on the upper right corner of our homepage. This will allow you review your order status and obtain tracking information if available. Once your order is shipped, we will email you with a tr
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage! We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. Our team will be sure to resolve the situation as best we can with a replacement or refund!
What Should I Do If I Received An Incomplete Order?
If your order arrives and you discover that items are missing, please take a picture of the packing list and contact us. Once we receive the image, we can reship the missing items to you. We apologize for any inconvenience and will resolve the matter
Do you offer refunds or exchanges?
Due to the nature of our products, we can’t accept returns on perishable items. However, if there’s an issue with your order, please contact us for immediate assistance at [email protected].
What happens if I order a pre-order item with other in-stock products?
All items in your order will ship together once the pre-order item is ready. We do this to reduce shipping costs and preserve product quality during transit. If you’d like in-stock items sooner, we recommend placing two separate orders. By choosing V